Terms and conditions

All goods for hire remain the property of Ware Bounce House.

Unless you ask us not to, Ware Bounce House reserves the right to take photographs of the hired equipment for promotional purposes.

The Candy cart can be hired with or without sweets. Ware Bounce House does not allow the customer to add their own sweets to those provided as part of a package, this is for insurance and product traceability purposes.

Under no circumstances can any banners or decoration be attached to the sweet cart. Our sweet carts are professionally made and painted, customers are not permitted to stand drinks on the carts as this may result in staining and water damage. Any damage to the candy cart caused by drinks or glasses will incur a charge. Missing items or damaged items will be charged at the full replacement value, we will not accept any substitute replacements.

Deposit

Ware Bounce House will require a breakage deposit of £50 with the final balance and this will be refunded in full within one week of the event, subject to there being no damage or loss to Ware Bounce House cart or equipment.

Cancellation

Ware Bounce House understands that occasionally circumstances do change, and we reflect this in our cancellation charges.

You can cancel your order anytime up to four weeks before your event with no financial penalty.

Any orders cancelled after the four week period will be charged a cancellation fee, this will be 50% of the total order value.

Any orders cancelled within two weeks of the event date will be charged at the full order value.

Should you wish to cancel your order with us then it must be done in writing and Ware Bounce House must acknowledge receipt of this.

If for any unforeseen reason Ware Bounce House is forced to cancel your order then you will be notified by email and all deposits and payments made will be refunded in full.

Safety Information

Please be advised that some sweets may contain or have traces of nuts or nut oils, they may also have been in contact with products and sweets containing nuts. Ware Bounce House cannot be held responsible for any issues resulting from any food allergies. Customers should ensure that young children are supervised at all times to avoid the risk of suffocation or choking from plastic sweet wrappers or plastic bags. Ware Bounce House cannot be held responsible for safety issues which occur from the use of our equipment or consumption of our confectionary at your event.

Complaints

In the unlikely event of any dissatisfaction on your part, please inform Ware Bounce House within 14 working days of your event taking place. We reserve the right to refuse compensation with any complaint received after 14 working days after your event has taken place.

Making a booking with Ware Bounce House denotes that you have read, understood and agree with these terms and conditions.